Coop Reduces Help Desk Costs with Specops Password Reset

By allowing 10,000 of their users to reset their own passwords, Swiss company COOP saves both time and money

COOP is the second largest retail group in Switzerland with approximately 1,800 locations, and several brand labels. COOP developed a business case in order to save money for the organization. The savings would be realized by reducing the number of calls regarding password resets to the organization's help desk. During the search for a solution, Specops Password Reset was identified as an ideal match set with ease of implementation and a rapid ROI.

After an easy set-up, taking less than half a day, the pilot was started. Early proof-of-concept was rapidly achieved, the solution is now in place, and return on investment is estimated at less than four months.

“The fact that COOP, after carefully investigating several solutions on the market,  concluded that Specops Password Reset is the one who saves the most money shows how simple and effective the product is in reality.” says Madeleine Kempe, Operations Manager EMEA at Specops Software. “We ourselves can see the potential savings for similar organisations, but it's always nice to see clients reach the same conclusion.”

Specops Software™, is an international software vendor offering management products enhancing Active Directory, Group Policy and PowerShell based technologies. The company was founded in 2001 and is privately held. More than 3,000 clients of all sizes in 49 countries appreciate the innovation and simplicity associated with award winning software from Specops Software.