Self service reset solution
Research shows that up to 40% of all helpdesk calls can be related to password reset issues. When calculating how long a password reset operation takes, how much this costs and the volume of password reset issues one organization process in just one year, a password reset self service solution such as Specops Password Reset is a simple cost effective solution.
With Specops Password Reset, envision the drastic reduction of help desk calls when users forget their password or have their account locked out!
Enrollment phase
All users enroll with Specops Password Reset which defines a number of questions and unique answers that will be used to securely reset the user's password.
Specops Password Reset also includes a text message function which sends a one-time-use verification code to the user’s mobile phone. The powerful combination of answering questions and use of a verification code make our solution more secure than the competition.
Please note that the enrollment phase is not required should you choose to use only the mobile phone verification code for user authentication.
Help desk web based interface
For when it is needed, Specops Password Reset includes a graphical, easy to use, web based interface for help desk personnel to empower them to manage and reset passwords. Assistance in also provided in this interface to assist with compliance to the domain password policy or the fine-grained password policy.
The password change web interface used is identical for end users and help desk personnel. It provides real time assistance when changing passwords to make it simple to comply with the organization's password policy.
Reset Password self service
End users receive a new "Reset Password" self service option at log on. Following this link opens a secure browser to answer your pre-defined questions, as well as entering your one-time verification code sent to your mobile phone (if implemented).
The entire reset password process is fast, secure, reliable and of course “self service".